Online Shop Support

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Please read the following frequently asked questions. If they do not resolve your question you can contact us by clicking here, or scrolling to the bottom of this page.

Frequently Asked Questions

Can I order over the telephone?

In which bookstores are your books available?

I would like to offer some feedback regarding improvements, suggestions or errors in one of your publications. How do I do this?

How long will delivery take?

Can I make an international order?

I would like a refund for a product I purchased from the online shop. How do I arrange this?

Do the Calorie, Fat and Carb counter books come in large print?

Do the Calorie, Fat and Carb counter books come in other languages?

My question is not answered here. Where can I send my question?

1. Can I order over the telephone?

If you want to place an order of 100 or more books, you can call (949) 642 8500, ext 10 during regular business hours - Pacific Standard Time. Please note: This line is for wholesale book orders only. This phone does not process single orders nor provide phone support for CalorieKing.com, CalorieKing Club Membership, or CalorieKing.com software. Support for these products are only available online.

2. In which bookstores are your books available?

Our books are available in most major-chain bookstores, including Barnes & Noble, Borders, Walmart, K-Mart, The Sports Authority, B. Dalton and Walden Books. However, you can quickly and easily order our books directly from our secure online store.

3. I would like to offer some feedback regarding improvements, suggestions or errors in one of your publications. How do I do this?

We value all suggestions and error reports. Simply click here to email your feedback to us.

4. How long will delivery take?

Delivery time for Regular Shipping & Handling can be 10-15 working days.

5. Can I place an international order?

Unfortunately we cannot offer online processing of orders to Hawaii, Alaska, Canada, Puerto Rico, United States Outlying Islands, Virgin Islands and other international destinations.

If you wish to place an order of 50 or more products to Puerto Rico, Canada, Alaska, or Hawaii ONLY, but no other international destionations, please contact:

Family Health Publications
1001 West 17th Street, Suite M
Costa Mesa, CA 92627

Phone: (949) 642 8500, ext. 10
Fax: (949) 642 8900

6. I would like a refund for a product I purchased from the online shop. How do I arrange this?

Note: This refund policy only applies to physical products that were shipped to you - books, and pedometers.It does not apply to membership or software downloads.

To obtain a refund, please return the products you have ordered to the address below. The following conditions apply:

The products must be received by CalorieKing.com in same condition as received with instructions and packaging included.

Products must be postmarked no later than 30 days after initial purchase.

The products must be returned at your own expense.

You must supply us with the invoice number associated with your original order. If you have lost or forgotten your invoice number, please include your ship to and bill to name with your return.

CalorieKing
300 So. Pierce Street
Suite 101
El Cajon, CA 92020

When we receive the returned products, in good order and condition, we will refund your credit card for the value of the products only. Shipping charges will not be refunded.

For any inquiries related to our Refund and Returns Policy, please contact us at: http://www.calorieking.com/contactus/

7. Do the Calorie, Fat and Carb counter books come in large print?

No, unfortunately we do not have the book in large print.

8. Do the Calorie, Fat and Carb counter books come in other languages?

At this time the book is only offered in English.

9. My question is not answered here. Where can I send my question?

Please go to the Contact Us section below and submit an Online Shop support ticket.

Submit a Support Ticket

If your question is not answered in the above FAQ's please click here to submit an Online Shop support ticket.

Our customer support team will do their best to answer your questions as soon as possible. We appreciate your patience.